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National and Global, United States

Tuesday, December 8, 2009

Simple Professional Communication


Can you figure out how professional business people think? I can't? I guess that's part of the challenge.

We recently (well, about a month ago) made a presentation to a major sports facility to assist them in generating 'off season' events/sponsorships for their venue.
Understand also that we are fully capable of accomplishing this task, and producing significant results.

On a personal level, I spent eight years as VP/Director Six Flags theme parks, two years as VP Marketing/Broadcasting for the Houston Astrodome and Houston Astros; two years as VP for a Hollywood production studio. All before I accomplished 10 years in Interim CXO of 10 emerging technology companies, including a Sports Publishing company in Los Angeles, where I was the President. And finally, another 10 years working in over 30 engagements in the development of new business opportunities.

After all of that experience, and spending the time and effort to develop the presentation, make the presentation, and answer the questions, we heard nothing. No 'thank you', no response.

Now, this goes against my grain. I respond to everyone either via phone or e-mail within 24 hours of the request. I expect...no, I demand the same attention that I offer.

In a minor way, it's simply another inconvenience, that goes with the territory. However, from a personal perspective, it goes to the heart of why American business is on the decline. It's nonsense at work, as a friend of mine would say...and does.

Here, we have a fully capable group of professionals with years of experience in the space,willing to put a major effort into the project, and you get no response and no follow from the potential client. Nada. On the other hand, I have potential clients in Asia, Singapore, who respond to my queries "overnight". Yes, overnight. Not always what I want to hear...but communicating nonetheless. Something tangible. Something 'real'. And Something is wrong. You should know what that is. American business in disarray. Disjointed. Selfish. Me too'ism. Selfish...and not in a virtuous sense.

And for the moment, that is disheartening, until it happens all over again...next time, next week, next year.

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